Merlin Cycles Ltd is a UK registered company having been in business since June 1993, we comply fully with UK law relating to mail order companies and the distance selling regulations. We want you to be totally happy with your purchase and our service and invite your comments is we fail in any way. Our terms and conditions do not affect your statutory rights.

Delivery times and Postage costs - Please see our postage section

Returns policy - We want you to be totally happy with you purchase, if not you can return it to ourselves for a refund or exchange. Please see our Returns policy for full details.

Pricing and Payment
All prices are in sterling and include VAT and the standard rate (15%). Purchase made outside the EU can order VAT free. Purchases made from outside the UK will be charged in sterling and converted to your currency by your credit card company. When ordering you must state the correct card holders details including address, these details are check for security reasons and any mis-match in details may cause a delay.

Credit card security
We now use Protx to process our on-line orders, Protx is one of the leading payment service providers allowing transactions to be processed by Streamline, Royal bank of Scotland and Natwest card processing. This is probably the most secure credit card payment method available, using all the latest encryption methods. Your credit card details are not stored on any servers or computers.

Accuracy of website
We aim to keep all pictures and product descriptions up to date and as accurate as possible, however we have to rely on the manufacturers and suppliers to provide the correct information to ourselves. Merlin cycles do try and clarify information provided is correct but occasionally due to manufacturers product development changes to a product can occur. Where a weight is given for a particular product this is the weight quoted by the manufacturer and we cannot guarantee its accuracy. If any product we supply is different from the description given we will of course refund or replace.

Back Orders
We aim to keep all of the goods listed on our website physically in stock, we do not like some of our competitors list ever single item from ever wholesalers catalogue as it is not feasibly possible to offer a good service. We update our site daily so what is listed is in stock, however occasionally mistakes can happen and if we are out of a product that you order that will delay despatch by more than 48 hours we will contact you by email or telephone within 24 hours and give you the opportunity to cancel, wait or have an alternative.

Privacy policy
Visitors can elect to receive free email notification of future discounts, promotions by subscribing through our website. This can be done either through our subscription form on the right hand side of any page of the site, or when registering for a free account.

All marketing email correspondence will contain a link to allow you to unsubscribe from future mailings.

Any information you enter into our website will only ever be used by us and our secure payment company for the purpose of fulfilling your order. Or to send you relevant marketing information should you subscribe to it. Please rest assured that we will never sell your information to any third party.

WEEE Regualtions

Please click here for full information on the Waste electrical goods exchange scheme

And Finally
We operate as an ethical, customer focused business and make every effort to ensure a positive experience in dealing with our customers. We know that you have a choice, and appreciate that you choose us.

Merlin Cycles is one the UKs longest established Mountain Bike mail order specialists in operation today. A one stop online mountain bike shop. Established in 1992 Merlin Cycles quickly became one of the best known sources for all the top quality mountain bike equipment from the most respected mountain bike manufacturers at the most competitive prices. We are often asked, how do we do it so cheap?. Simple, just like the big boys in other retail businesses we buy big, our purchasing power enables us to obtain the very best discounts and pass on the savings to you, our customer.For mountain bikes, mountain bike sales, mountain bike parts and bicycle parts Merlin cycles is your one stop online bike shop

Online mountain bike shop Merlin Cycles stock all the leading brands including Adams, Altura, Ambrosia, Avenir, Avid, Bell, Blackburn, Brooks, Burley, Camelbak, Commencal, Cane creek, Cateye, Contental, Crank Brothers, Diadora, DMR, Easton, EBC, Electron, Elite, Finish Line, Fizik, FSA, Giro, Hamax, Hope, Icetools, Iron Horse, Kool  stop, Kryptonite, Light and motion, Lusso, Madison, Magura, Marzocchi, Mavic, Merlin, Michelin, Minoura, MKS, Mr Crud, Muck Off, Northwave, Panaracer, Park, Power Bar, Race Face, Respro, Rock Lobster, Rockshox, Science in sport, SDG, SealSkinzs, Selle Italia, Shimano, Specialized, Sram, Tacx, Time, Topeak, Ulitmate support, VG Books, Wheels, White Lightening, Woodman, WTB, X-lite, Truvativ, E-13, Hayes, Formula, Thomson, Lupine, MET, Ritchey, Atomlab, Grangers.

Online mountain bike shop Merlin cycles offer a fast and free mail order service for the following items. Mountain bikes by Merlin, Rock Lobster and Commencal, Wheels by Mavic, Shimano, Easton and handbuilt by Merlin. Bar-ends by X-lite and Cane Creek. Biottom brackets by crank brothers, shimano and race face. Bike bags by Merlin and ambrosia. Books by mountain bike guides VG books. Disc brakes by Hayes, shimano, hope and avid. Disc brake kits by shimano, hayes, hope, magura and avid. Disc brake spares by EBC, hope, shimano, magura and avid. V-brakes by shimano, v-brake levers by shimano, v-brake kits by shimano. Brake and gear cables from Avid and Shimano. Camelbak hydration systems. Cassettes fro mountain bikes by sram and shimano. Car racks for bikes by avenir. Chains by sram, shimano and KMC. Chainrings by shimano and Race Face. Chainsets by shimano, FSA, Truvativ and race face,. Chanset bash guards by E-13. Childsets by Hamax, avenir and topeak. Child tag-a-longs by Avenir and adams. Child trailers by burley and avenir. Clothing by Altura, Lusso and Race face. Computerts by Cateye. Derailleurs from shiman and sram. Energy bars and drinks by SIS and power bar. Frames by commencal, merlin, rock lobster and iron horse. Gear levers by sram and shimano. Glasses by Madison. Groupsets by shimano lx, xt , xtr. Handblebars by ritchey, Easton, FSA and race face. Handlebar stems by Easton, ritchey, Race face. Headsets by Race face, hope, FSA, cane creek and ritchey. Helmets by MET and Giro. Lights by cateye, light and motion, cateye, Blackburn and electron. Locks by kryptonite. Lubes, oils and cleaners by muck off, finish line, white lightening. Mudgurards by Mr crud. Pedals by DMR, MKS, shimano, time, crank brothers. Pulse monitors by Cateye. Pumps by Blackburn, crank brother and topeak. Saddles by SDG, Selle Italia, Fizik and WTB. Seatposts by Race face, Easton, RSA, Ritchey, USE. Shoes by Shimano, Northwave and Diadora. Suspensions forks by Rockshox, marzocchi and magura. Tools by park, topeak, icetools. Workstands by park, bike tools, minoura and ultimatesupport.  Tyres by continental, Panaracer and Michelin. Workstands by park, bike tools, minoura and ultimate support.